Case Manager - PSS

Organization: Greek Orthodox Patriarchate of Antioch and All the East - Department of Ecumenical Relations and Development (GOPA-DERD)

Job Location: Al Qunaitra

Contract Duration: 10 Months

Number of Vacancies: 1

Contract Type: Full-Time

Deadline: 13 Nov 2026

Summary:

The Case Manager - PSS will be responsible for providing individual and group counseling sessions to the beneficiaries. The Case Manager - PSS will also manage the case for cases that require the provision of various services, including mental health services, gender-based violence, case management that needs specialized services provided by the doctor and therapist, and continuity in following up the case to ensure that the case receives the largest possible number of available services.

Main Duties & Responsibilities:

• Providing individual counseling sessions for beneficiaries to conduct the required psychosocial assessment of cases need to case management to be followed up continuously.
• Setting out the appropriate protection and care plan for the cases that are being managed, especially for GBVs cases.
• Providing initial counseling sessions for the cases that are being managed.
• Transmission the cases required specialist services and following up them.
• Transmission the cases required other services either in the center or in other centers of the area, with permanently following up and conducting the assessment.
• Following up the cases referred to other services and evaluating the improvement achieved and following up with the case.
• Maintaining the records of the case according to ethical and professional standards of confidentiality and safety.
• Participating in both case management work's team and case reviewing meetings.
• Assisting in developing referral networks among partners providing mental health and psychosocial support and GBV services and implementing referral pathways.
• Preparing the required reports and the treatment plans on time.
• Providing technical support to the social workers and guidance them about the activities and group sessions that are being implemented.
• Contributing positively in the work environment.
• Promoting PSEA polices "Protection from Sexual Exploitation and Abuse" among the beneficiaries to whom various services are provided.
• All other volunteer assignments may be required to improve the work process.

Professional Qualification and Experience:

Essentials:

• Bachelor Degree in Counseling Psychology or Psychology or Clinical Psychology.
• Previous experience is case management related to psychosocial support and mental health. Experience in working with survivors of gender-based violence is a necessity.
• Previous experience in GBV program is a necessity.
• Previous experience in the field of primary diagnosis of mental and behavioral disorders.
• Excellent interpersonal communication skills.
• Commitment in helping others and good judgment.
• Good command of the English language.

Desirable:

• Previous experience with non-profit organizations would be a plus.
• Ability to work under pressure and to respect deadlines.
• Time management skills.
• Commitment to the vision, mission, values, principles, and aims of GOPA-DERD.
• Flexibility and ability to easily adapt to changing needs in a fast-paced work environment.

Application Note: Applying candidates must provide reference(s) letter(s) to match the job experience according to their CVs. Applications with missing references will not be accepted. Subject line: Application for Advertisement E114-26: Case Manager - PSS