Protection Case Management Team Leader (WPE)-Homs

Background/IRC Summary:

The Syria crisis is considered the worst humanitarian catastrophe since the Cold War, with 16.5 million people in need of assistance due to economic decline and ongoing violence. Of these, 7 million are internally displaced, and 5.4 million are refugees in neighboring countries. The fall of the Syrian regime in December 2024 has left the situation complex and volatile, posing significant challenges to humanitarian efforts.

The International Rescue Committee (IRC) is responding robustly to the crisis with a $90 million annual regional portfolio and over 3,000 staff. IRC's programs in Syria and neighboring countries focus on health, cash assistance, education, child protection, women’s protection and empowerment, and livelihood programming. The work addresses critical issues such as access, security, funding, and coordination in these challenging settings.

Job Overview/Summary:

The role of a GBV Case Management Team Leader is to provide ongoing supervision and support to a team of Case Workers. The Team Leader will also have additional reporting/ documentation responsibilities.

Responsibilities:

• Provide supervision, case consultation and advice to a team of GBV Case Workers alongside the Response Officer and Protection Sr.Manager.
• Ensure that the case management system is functional and has up-to-date SOP, referral pathways and information sharing protocol.
• Manage a team of Case Workers.
• Manage the referrals for more complex GBV issues.
• In collaboration with the GBV Response officer and protection Sr.manager develop capacity building plan for the caseworkers.
• Facilitate and co-facilitate case management training for the caseworkers and other relevant staff as needed.
• Facilitate the weekly case conference meetings.
• Responsible for compiling the weekly report from the Case Workers and submitting it to the Protection Officer.
• Develop weekly and monthly work plan for the caseworkers.
• Insure that all relevant case files are up to date and documented according to best practices.
• Responsible for maintaining an up-to-date GBV case management database sheet and submitting this document on a weekly basis to the Protection Officer.
• Liaise and collaborate with other CM actors when required.
• Participate in assessments of new sites/ locations/ services, and programme planning alongside the GBV response Officer and Protection Sr.Manager.
• Act as the focal point for communication and collaboration with other IRC staff and external actors in the community.
• Any other duties as required by supervisors.

Required Experience/qualification/Skills:

• At least 2years of progressively responsible professional experience of GBV case management
• Technical diploma or bachelor’s degree in social work, social sciences, psychology, counseling, or another related diploma
• Demonstrated understanding of working with survivors
• Previous experience in an emergency or conflict-afflicted setting is required.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop and a sense of humor is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

• Arabic is required, while English are desired.
• Travel: Ability to work in a multi-cultural environment and travel as required to different field sites as well as attending regional and global workshops and meetings.

كيفية التقديم

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