مدير حالة

Case manager - North-West Syria

Organization

• Islamic Relief

Posted

26 Jul 2026

Closing date

6 Aug 2026

VACANCY REFERENCE: Case manager - CM-067

JOB SUMMARY

Providing case management services and psychosocial support to survivors of gender-based violence and children at risk of abuse, neglect, and violence, in accordance with protection principles, the best interests of the child, and a survivor-centered approach, while ensuring confidentiality, non-discrimination, and respect for human rights.

FUNCTIONAL RESPONSIBILITIES & TASKS:

• Implement case management for survivors of gender-based violence and children, including needs assessments, psychosocial support, development of safety and care plans, follow-up, and referrals.
• Ensure a survivor-centered approach is applied across all activities, maintaining confidentiality and respecting survivors’ decisions.
• Coordinate efforts with the psychosocial supporter in the center to ensure integrated service delivery.
• Supervise individual and group psychosocial support sessions and follow up on related reports.
• Provide specialized individual services to adolescent girls, women, and children, including assessment, emotional support, and risk awareness.
• Conduct awareness sessions for women, men, girls, and boys, and develop appropriate session materials.
• Identify, assess, document, and refer high-risk cases to relevant service providers.
• Provide information to beneficiaries about available social services and how to access them.
• Oversee and document case files within the protection information management system, ensuring secure and confidential storage (paper-based or electronic).
• Contribute to the development of weekly and monthly plans for the technical team, including educational, recreational, and psychosocial activities.
• Participate in weekly case management meetings and follow up on challenges and achievements.
• Maintain continuous coordination with other teams and service providers to ensure effective referrals.
• Provide regular reports to the direct supervisor on activity implementation and case progress.
• Document best practices, lessons learned, and case studies.
• Contribute to the development and updating of program activities based on field needs.
• Perform any other duties assigned by the direct supervisor.

Knowledge, Experience, and Qualifications

• A university degree or a diploma from an intermediate institute in social sciences, psychological counseling, or any related field.
• Minimum of two years of experience in humanitarian work, particularly in case management, psychosocial support, and protection.
• Strong knowledge of humanitarian standards and community-based and survivor-centered protection approaches.
• Ability to work under pressure and within a team.
• Priority will be given to candidates residing in the areas of operation.

Language

• Excellent level in English
• fluent in Arabic (written and spoken).

IT skills

• Excellent computer skills .
• Proficiency in the internet and search tools.
• Proficiency in MS office (Excel, Access and word)

Personal Attributes:

• The incumbent must also demonstrate the following personal attributes:
• leadership personality
• good listener
• responsibility
• creativity
• Performance Management
• high communication skills
• ability to work within a team and in a multi-cultural environment
• ability to prioritize work issues to meet deadlines.
• honest and trustworthy.
• respectful and flexible.
• Possess cultural awareness and sensitivity and demonstrate sound work ethics.

How to apply

Application procedure:

• If you are reliable, service-minded, discreet, dedicated and a highly motivated professional, with a strong commitment to IRW’s values and beliefs, please apply by completing the application form from the following link before the closing date.
• Interested applicants that possess the personal specifications mentioned above may apply by completing the job application on the following link before 6th Aug 2026 at 5:00 pm. before the closing date.
• Please complete all the fields in the application link and submit it before the deadline, as any incomplete or late application will be refused.
• Submitting this application does not represent any responsibility on the organization of any kind, and the organization has the right to set standards as it deems appropriate for the job according to the information available about all applicants, and to select candidates who will attend a job interview from among the applicants by those standards.