Jr. Liaison Officer

EMERGENCY NGO is an international non-governmental organization established in 1994 to provide free, high-quality medical and surgical care to victims of war, landmines, and poverty, while promoting a culture of peace, solidarity, and respect for human rights. Since its foundation, EMERGENCY has treated more than 11 million patients worldwide. The organization currently operates also in Afghanistan, Ethiopia, Gaza, Iraq, Italy (incl. Search and Rescue in Mediterranean Sea), Sierra Leone, Sudan, Ukraine, Uganda.

EMERGENCY is founded on the principle that access to high-quality healthcare is a fundamental human right.

The Al Rastan Hospital, Syria, will be a healthcare facility dedicated to providing free, high-quality medical services to vulnerable populations. The hospital will aim to ensure equitable access to healthcare while contributing to the strengthening of local health services and fostering a culture of dignity, respect, and human rights.

Position: Jr. Liaison Officer

Reporting Line: Operations Manager/Country Director

Scope of the Position

The Jr. Liaison Officer is based at EMERGENCY’s facilities in Syria and supports the Operations Manager/Country Director in institutional relations and governmental engagement, administrative follow-up, and context monitoring.

The role operates under the direct supervision and guidance of the Operations Manager/Country Director, ensuring that all external engagement is aligned with organizational priorities and programmatic objectives.

The position helps enable the effective and compliant implementation of EMERGENCY’s activities in Syria by supporting constructive relationships with governmental authorities, local institutions, and relevant stakeholders. The Liaison Officer also provides practical support in matters related to access, security, regulatory compliance, and administrative procedures, in accordance with national regulations and organizational policies.

This is a junior position suitable for early-career professionals. EMERGENCY will provide on-the-job training and close supervision.

Key Responsibilities

The Jr. Liaison Officer's responsibilities include, but are not limited to, the following:

Context Monitoring and Analysis

• Follow and report on political, security, administrative, and socio-economic developments relevant to EMERGENCY’s activities in Syria.
• Provide timely and accurate updates to the Operations Manager/Country Director on developments that may affect operational continuity, access, or project implementation.
• Contribute information to contextual analysis and stakeholder mapping to support risk mitigation.

Institutional and Government Relations

• Help build and maintain working relationships with relevant Syrian authorities at national, regional, and local levels, including ministries, health authorities, local administrations, and regulatory bodies.
• Accompany the Operations Manager/Country Director to meetings with governmental institutions and external stakeholders, and represent EMERGENCY in routine meetings when delegated.
• Follow up with relevant authorities on pending requests and agreed actions to support the implementation of program activities.

Regulatory Compliance and Legal Documentation

• Prepare, submit, renew, and follow up on the documentation required for the legal and administrative operation of EMERGENCY projects in Syria, under the guidance of the Operations Manager/Country Director.
• Track the status of Memoranda of Understanding (MoUs), operational agreements, registrations, authorizations, exemptions, licenses, and any other official documentation required by Syrian authorities.
• Maintain accurate and up-to-date records and filing of official documents.

Visa, Residency, and Travel Authorization Management

• Handle procedures related to entry visas, residency permits, work permits, travel authorizations, and other immigration-related requirements for international staff.
• Follow up with the relevant authorities to ensure that documentation is processed within required timelines.
• Flag potential delays or administrative obstacles early to the Operations Manager/Country Director.

Professional Registration and Accreditation

• Support procedures related to professional registrations, medical licenses, accreditation requirements, and other regulatory obligations applicable to international and national health personnel.
• Follow up with relevant professional councils, ministries, and regulatory institutions on pending files.

Translation and Administrative Support

• Provide interpretation during meetings and interactions with authorities and external stakeholders.
• Translate official correspondence, agreements, reports, and other relevant materials between Arabic and English, with attention to accuracy and consistent terminology.
• Support the Operations Manager/Country Director in the preparation and review of official communications and institutional documentation.

Stakeholder Engagement and Operational Support

• Support the Operations Manager/Country Director in maintaining effective relationships with suppliers, service providers, community representatives, and other stakeholders.
• Collect market information and contribute to stakeholder mapping when requested.
• Contribute to ensuring a positive representation of EMERGENCY NGO among institutional counterparts and external partners.

Official Correspondence

• Draft official letters, notes verbales, and other formal communications in Arabic and English, for review by the Operations Manager/Country Director.
• Ensure that all correspondence reflects EMERGENCY’s standards of professionalism, neutrality, and institutional integrity.

Required Skills and Qualifications

•  Education in Political Science, International Relations, Public Administration, Law, Business Administration, or a related field is considered an asset
• At least 1–2 years of work experience in administration, liaison, public relations, humanitarian operations, or a similar role. Recent graduates with relevant internship or volunteer experience are encouraged to apply.
• Good interpersonal and communication skills, and the ability to build positive working relationships.
• Good knowledge of Syrian public institutions and administrative procedures.
• Ability to manage multiple tasks and work effectively in a changing environment.
• Fluency in Arabic and a good command of written and spoken English.
• Good organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Demonstrated commitment to humanitarian principles, neutrality, and respect for cultural diversity.

Core Competencies

• Professional integrity and ethical conduct.
• Diplomacy and relationship-building.
• Problem-solving and willingness to learn.
• Accountability, reliability and adaptability.
• Ability to work both independently and as part of a team.

We are particularly seeking applications from Syrian nationals for this position.

Interested candidates are invited to submit their application, including a CV and a cover letter, to [email protected] no later than 27 October, with the subject line: “Application for Liaison Officer – Syria”. 

Applications received after this deadline will not be considered.